Feedback

The different ways of reporting a message: reporting a false-positive, false-negative or classifying the message.

By providing a feedback option for users, they can indicate whether a message is legitimate or not, or whether it is considered spam.

This feedback can be used to improve the AI's database and self-learning, enabling better spam detection.

By collecting and analysing this feedback information, AI can learn new characteristics and improve its ability to distinguish spam from legitimate messages. This also reduces false positives and false negatives, improving the user experience and user safety.

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Report an error or doubt about message filtering

- Spam: the mail is undesirable and the sender of the envelope is blacklisted

- Valid: the mail has been incorrectly marked as SPAM. User reports mail as false positive

- Threat/Virus: the user reports mail representing a threat

Tag the message in the email subject line

The PUB, NEWS, SOCIAL or VIP, PERSONAL categorisation lets you tag and group messages easily.

Users can choose from a range of categories or customise their own to match their messages.

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- Advertising: the mail is advertising and is tagged.

- News: the mail is of a novelty nature and is tagged

- Social: the post is social (Facebook, instagram, tweeter, etc.) and is tagged.

- Important: the mail is of high importance or is a private contact and is tagged.

- Personal: mail is personal, protected under the RGPD regulations.

Note: you can set up a categorisation rule for an incoming message that is tagged on one of the criteria mentioned above. The messaging system used will place the mail in a named folder.