Our filtering service is an outsourced message security management service. It protects companies and organisations with a domain name against e-mail threats: viruses, spam, attachments, message content.
Commissioning is quick and easy and does not require any installation of software or hardware on the site benefiting from the service (please refer to the specific commissioning documentation).
Once the service is activated, messages are filtered by the processing centres.
Our filtering service has a secure web interface, allowing you to :
- Configure the domain security policy by defining rules
- Tracking email flows
- Supervising the activity of the domain
- Manage quarantine, view quarantines of suspicious messages
- Manage attachment extraction rules
- View graphical reports and dashboards of processed email flows and blocked threats.
It is the use of this interface that we propose to detail in this document.
Depending on the administrator's profile, you can access the management of one or more domains.
Prerequisites :
The user must be able to access all the settings of his or her email.
If during the configuration phases of your workstation, you were unable to perform an operation due to insufficient rights on your workstation, please contact your office helpdesk so that they can give you access to these settings.
In addition, the user must be in possession of his/her login details for the new e-mail service. These must have been communicated to the user by their IT department.
If you do not have this information, contact your helpdesk or IT department.
- How filtering works
All the technical infrastructures of the filtering service, are managed 24 hours a day, 7 days a week, all incoming and outgoing email flows from your domain are automatically redirected to our highly available and secure Processing Centres. There, messages are automatically analysed, filtered and processed according to your securitý and relaying rules.
The architecture of the filtering service has two important elements:
- Processing engines: Each processing engine is a farm of powerful machines providing detailed examination of message content. These numerous farms are spread over several sites to ensure 100% service continuity.
- The administration system: Available via a secure HTTPS connection for the service administrators, it controls the configuration of the engines and allows the publication of the dashboards.
In the secure architecture of the filtering service, the content of each message, including compressed and uncompressed attachments, is examined for viruses, SPAM and other unwanted content.
To ensure optimal security, each message is scanned by a multitude of complementary technologies that are regularly tested and updated.
- 4 anti-virus engines
- 16 complementary anti-spam technologies
- Redundant technology infrastructure
- Individual self-learning of white lists
- Categorisation [ADVERTISING, SOCIAL, NEWS, INTERNAL, VIP and PRIVATE]
- Intelligent relaying and continuity planning
- Automatic attachment extraction: MAX module, eMail Attachment eXtractor.
Unsolicited messages are retained by the anti-spam filter, which has numerous recognition systems (more than 16 complementary technologies and more than 2600 filtering rules, updated every 15-30 minutes), using statistical processing and artificial intelligence. SPAM threats will be "tagged", held in quarantine and easily released (in case of false positive) by the user or permanently destroyed.
The messages are also scanned for viruses using 4 well-known and continuously updated anti-virus software:
- ESET
- DrWEB
- ClamAV
- Fortinet Antivirus
The regular update (every 15 minutes) and the heterogeneity of the technologies used make it possible to detect any unknown occurrence of an email threat, as soon as they have an infectious character (multiple occurrences and presence of an attachment - DCC technology), and this even after several compressed file nestings. Regardless of the processing, a delivered message is always checked for viruses and other possible security scenarios (message size, attachment type).